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We are The Favour Store and our trading address is Unit 1
Nutts Lane Industrial Estate, Hinckley, Leicestershire,
LE10 3EJ You can
contact thefavourstore.co.uk by e-mail, telephone, fax or post:
By e-mail address customercare@thefavourstore.co.uk
By telephone on 01455 633638 in normal office hours (9:00am-5:30pm Mon-Fri)
By post by writing to: Our Trading Address
Ordering online
thefavourstore.com operates a secure online system 24 hours a day, 7 days a
week. This means that you can order anytime day or night and that all your
credit card details are encrypted through our online validation and
authorisation system. When ordering with thefavourstore.com all payments are
transacted through one system and although you may have purchased several
gifts from different retail partners your credit card statement will only
reflect payments from thefavourstore.com Therefore should you have any
queries you only have to deal with thefavourstore.com We will do our best to
ensure that any problem you have will get resolved. Just contact us on 01455
633638 or e-mail us at customercare@thefavourstore.com
Methods of payment
thefavourstore.com takes all major credit cards:
Visa, Delta, MasterCard, Switch, JCB, Visa Electron, and Solo.
We also accept payment by cheque, however goods cannot be
dispatched until the cheque has been cleared. Please allow five working days
for any cheque to clear. Please send the cheque with your address and cheque
card number on the back to The Favour Store, Unit 1 Nutts Lane Industrial
Estate, Hinckley, Leicestershire,
LE10 3EJ.
Ordering by telephone
The Favour Store welcomes orders by telephone. Please contact our customer
care team on 01455 633638. They are available Monday to Friday 9am-5.30pm.
Please have to hand the details of the goods that you wish to purchase and
the method of payment.
Placing an order
Whether you have placed an order online, by telephone, fax or by post, thefavourstore.com
will send you a confirmation of your order either by e-mail if you ordered
online (and if you have an e-mail address) or by post. If there are any
problems with the order then we will advise you as soon as possible. If you
change your mind after placing an order, don't worry, just contact us and we
can cancel the order or change any part of an order up and until the time of
shipment. If a product is unavailable, we reserve the right to offer you an
alternative similar in price and quality. On the rare occasion that we are
unable to fulfill your order, we will not be liable for the failure to
deliver the goods in question.
Delivering an order
All thefavourstore.com goods are delivered depending on size/weight either by
Royal Mail first class or by Parcelforce delivery Monday to Friday. To ensure
that you have received your parcel, Parcelforce will request a signature for
proof of delivery; therefore select a delivery address, which is the most
convenient for you. Provided that your order is placed by 5pm, then subject
to availability, deliveries within the UK will normally be made within one
to two working days except where otherwise stated on the category header. If
you do not receive your goods please inform us immediately by sending an
email to customercare@thefavourstore.com
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